CPAG Refund policy

All refunds will be processed, using the card or bank details provided at the time of purchase.  

The following terms and conditions for refunds does not affect your statutory rights. 

1.  Books and merchandise. Any items purchased through CPAG channels may be returned and refunded, providing the purchaser notifies CPAG in writing within 14 days of receipt of goods. A reason for returning the item/s will be required, returned goods must be in a saleable condition and the refund will be provided when CPAG receives the returned items. Damaged or defective items will be refunded or a replacement offered at no additional cost.  

2. Training. When completing the online booking form, the purchaser is liable for full payment of the event fee. Full payment must be received before place(s) can be guaranteed. In the event of cancellation of attendance by the ticket purchaser, a refund will be made, provided that notice of cancellation is received in writing 28 days before the date of the event. If you cancel between 14 and 28 days from the course date, 50% of the course fee will be charged. If you cancel within 14 days of the course date, you will be charged the full course fee.

If you are unable to attend an event you have registered for, as substitute delegate may attend in your place, provided CPAG is notified in writing in advance, e:  training@cpag.org.uk.

3. Online and print subscriptions. You may cancel an online subscription within 14 days of the commencement of the subscription period. To cancel a subscription, contact publications@cpag.org.uk, stating your reasons for cancellation. Any materials received as part of the subscription (e.g. books or journals) must be returned, in a saleable condition, before the refund will be processed.

4. Donations​. As a UK charity, CPAG cannot refund donations, except in exceptional circumstances, as laid out in the Charities Act 2011. We are extremely grateful for any donation you make to CPAG and we're always happy to discuss any questions you may have with regard to your donation. You can contact us at fundraising@cpag.org.uk.